Return Policy

We are committed to providing the best dolls at the lowest prices. Each doll is custom made just for you, with the specific doll options that you have chosen.

Order processing will start within 24 hours after receipt of your order. Once your doll starts production at our factory, it may not be cancelled for unless valuable reason.

Order cancellation is only possible with the first 24 hours.

Note: There is no cancellation/refund on orders with custom options added.

Be sure that the shipping information you provide is correct. Orders returned to us as undeliverable will be subject to a 20% handling charge and will not be refunded.

All Sexwaifu Doll dolls have gone through the official quality check before leaving the factory. If your sex doll has any defects when receiving it and has not been used in any way, we can arrange the doll been returned as long as you notify us within 24 hours of receiving your doll. However, we do not cover the return shipping costs. If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

If there is a problem with the quality of our products, consumers are allowed to apply for a return or exchange within 14 days (14 days or more) of signing for the package, However, we cannot replace the sex doll for you if the damages are incurred by yourself. Sex dolls are not indestructible, so you need to take good care of your sex doll during use and handling. Learn more information about sex dolls cleaning and care from here!

Customer satisfaction is very important to us. If you have any problem with your order, please send email to We will do our best to fix the issue immediately.