F.A.Q

About Order>>

Why consider Sexwaifu sex dolls?

Sexwaifu Doll is a new international and professional adult doll vendor. We’re the official authorized vendor of TPE/Silicone sex dolls, and we have cooperated with many famous brand sex doll manufacturers, such as WMYLSE and etc. View our doll brand authorization certificate here.

All of the branded sex dolls you purchased on sexwaifu.com are 100% authentic sex dolls ONLY. We have got authorization certificates from multiple TDF accredited manufacturers. Some manufacturers don’t provide certificates, but you can track all your orders from the original manufacturers. NO COUNTERFEIT HERE! So… if you’re looking for a REAL sex doll, you’re in the right place.

Sexwaifu Doll aims to provide you with the best online sex doll shopping experience by offering high-quality affordable sex dolls with great customer service. We’re the leading online sex doll site worldwide offering a wide variety of dolls to satisfy the diverse tastes of our customers today. All of the lifelike sex dolls we sell are made from medical-grade TPE or Silicone material. In addition, we provide customization options for any real doll of your choice to match your sexual fantasies.

Have fun as you sample through some of our top collections!

Are sex dolls legal / Will this doll pass customs?

Yes, adult-looking dolls are legal in every western country. All sex dolls on Sexwaifu.com are legit, please rest assured to buy.

How to order a sex doll?

1. Browse our extensive line of dolls and select your match.

2. Review the description, then select the custom options that are available to make the doll even more amazing

3. Click the ‘Add to Cart’ button after you have added your custom options. Go to ‘View Cart’ and then ‘Check Out’.

Will I get freebies?

We do provide some free gifts if you buy a sex doll from Sexwaifu Doll. You can get instruction manual, wig, comb, vaginal irrigator and even a soft blanket for your doll.

What is the order process?

1. Select and Customize Your Sex Doll
Feel free to ask us any questions here.

2. Payment Process
We provide the following payment methods for your doll:

  • PayPal
  • PayPal Express Visa & MasterCard
  • Layaway/Multi-Card Payment (No Interest, No Hidden Fee)

3. Production
It takes 1-3 weeks depending on the brand you select to produce a sex doll.

4. Confirmation
We show you pictures of your sex doll for confirmation before we arrange the shipment.

5. Shipping & Customs
We send a tracking number to your email box within 3-4 days once your doll is shipped. The delivery takes 7-12 business days. In some countries import taxes might be required at delivery. It usually ranges from $100 to $200 and up, depending on the doll. You’re responsible for import taxes and fees.

Sex Doll Information>>

Can I return my doll if I am not satisfied?

Customer service is very important to us. If your doll has any defects when receiving it and has not been used in any way, we can arrange the doll been returned as long as you notify us within 24 hours of receiving your doll. However, we do not cover the return shipping costs.

What is the difference between TPE and Silicone?

TPE Sex Doll:

Pros

1. More Affordable

2. More Realistic

3. Thermal Stability

4. Flexibility in every free sex position

5. Completely Safe

6. Odor-Free

Cons

1. More Sensitive to Stains

2. Frequent Maintenance

3. More Sensitive to Heat

Silicone Sex Doll:

Pros

1. Hyper Realistic Appearance

2. Easy to Clean

3. Less Sensitive to Heat

4. Low Maintenance

Cons

1. More Expensive

2. Less Flexible

3. Low Elasticity

TPE VS Silicone Sex Dolls – Which is Better for you?

How long do sex dolls last?

TPE and Silicone sex dolls can last for years if you use and care them in the right way. Learn more about how to take care of your sex doll from here!

How to store a sex doll

The sex doll should be stored either on its back on a soft surface, or upright (but not standing on its feet). It should have a neutral position, which is approximately how it came in the box. Common options include laying it in a bed or the box it came in, or hanging it in a closet if it comes with a hook for the neck thread.

How to clean a sex doll

To avoid bacterial buildup, we recommend a thorough clean every 14 days. Consider cleaning more frequently depending on your usage.

Use a mix of antibacterial soap and clean tepid water, and gently massage the doll skin with your hands, or pat down with a light sponge. Don’t get the neck and head too wet or immersed in water when washing your doll, as this can cause any of the metal components to rust. If you get the metal components wet by accident, be sure to dry them immediately to prevent rust.

You can shower or bathe your sex doll.

About Shipping>>

What shipping company do you use?

Our shipping partners are UPS, FedEx, TNT and DHL. We use them to speed up shipping and guarantee a safe delivery.

Which country are you based in and where do you ship from?

We have offices in China. All orders are shipped from China where all the sex doll brands are based, US and EU orders are shipped direct from the manufacturers.

Which countries do you ship to?

We ship to all countries apart from India, Pakistan, UAE and Thailand due to sex toys been illegal and strict customs clearance.

What is the shipping cost?

Sexwaifu offers worldwide free shipping for your convenience. There are no hidden fees, guaranteed. Duties and taxes are subject to customs controls and may vary according to the laws of the country we ship to. Buyer is responsible for import taxes and fees.

How to get my tracking number?

A tracking number is emailed to you as soon as your doll is ready to ship.

How long will it take to get my doll?

Once payment has been made, we start produce your doll within 24 hours. Your doll should be ready for shipping within 7-14 days and delivery normally takes 7-12 business days. Custom dolls can take up to a month to produce depending upon the options you chose. Most dolls arrive after 2-3 weeks of placing your order.

Who is responsible for customs fees?

Duties and taxes are subject to customs controls and may vary according to the laws of the country we ship to. Buyer is responsible for import taxes and fees.

FREQUENTLY ASKED QUESTIONS>>

  • When will I receive my order?

We make every effort to get it to you as soon as possible once the order is submitted successfully. Actual delivery may vary due to customized processing time, different shipping address, customs clearance time and some other force factors.

Delivery time=Processing time + Shipping time

Shipping time: The shipping courier and cost will vary due to the service restriction and policy in different regions and countries.

  • Why has my order tracking status not updated?

Tracking updates can be delayed when the parcel is:
1. Going through local customs clearance procedures
2. At the post office sorting center
3. Held up by uncontrollable factors including, such as labor strikes, bad weather, politic issues,etc.
If you experience any delays in tracking updates, we recommend you check the estimated delivery time. If your package is taking longer than schedule, please contact us.

  • Why it says delivered while I receive nothing?

Possible reasons include:
A. The delivery address is incorrect .
B. Someone else has signed for the parcel.
C. The parcel has arrived at your local post office and will be delivered in 1-2 business days.
D. The parcel has been delivered and left in your mailbox.
If the shipping address is incorrect, please contact us.
If the shipping address is correct, we recommend you check your Mailbox and look around your property to be sure it has not been left outside. If you still can not find the package, please contact us at Sexwaifu24@outlook.com.

  • How can I change the order after paid?

As far as you know, we begin customizing your order immediately after you paid. If you want to change an order, please contact us within 24 hours.
Sending changing requests over 24 hours after placing order. There is no guarantee that the modification can be successful.

  • How to return or exchange an order if I don't like it?

Items shipped from us can be returned within 30 days of receipt of shipment in most cases. Please note that if you are buying a customized product, it means it is exclusive to you. Therefore, the product can't be restocked or resold. For this reason, We do not accept returns for non-quality reasons.
Please contact customer service center for the shipping address when you are allowed to return.
Send us an E-mail at: Sexwaifu24@outlook.com

  • What if my item was broken, wrong or missing?

You can contact us within 30 days of receiving the package by email: Sexwaifu24@outlook.com. Before we confirmed, we will send you a shipping address to return, please provide us
• Order Number
• The item's name or SKU number
• A description of the problems with clear pictures
When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request.
We reserve the right to refuse the return if received in an unacceptable condition.

SEX WAIFU

CONTACT US FOR ANY QUESTIONS